Privacy Policy

Digital Kadence ("Digital Kadence," "DK," "we," or "us") builds and ships two product lines — DK Home Service, a field-service operations app for owner-operated home-service shops, and Automation Services, custom workflow builds for small and mid-sized businesses. This policy describes what data we collect through digitalkadence.com and our products, why we collect it, and what you can do about it.

We collect less than most companies. We don't sell data, we don't run an ad business, and we don't plan to. If something on this page isn't clear, email hello@digitalkadence.com and a person will answer.

The information we collect depends on how you interact with us:

• Contact form submissions. When you submit our contact form, we collect your name, email address, optional company name, the body of your message, and the URL attribution parameters (UTM tags, internal campaign IDs, referring page) that traveled with you.
• Scheduling.When you book a call via our scheduling page, the booking provider (Cal.com) collects the fields it needs to schedule the meeting (name, email, time slot, optional questions). That data is governed by Cal.com's privacy policy in addition to ours.
• Product accounts.When you sign up for DK Home Service or engage with us on Automation Services, we collect the account information described in those product's terms (typically name, email, business details, and the operational data you choose to store in the product).
• Server logs. Our hosting provider records standard request metadata (IP address, user-agent, timestamp, request path) for security and performance monitoring.
• Interactive tools. When you use one of our live demo tools at /automation-services/tools/*— Speed-to-Lead (we send you a sample SMS to prove the tool works) or the Branded Chatbot (we scrape a URL you give us and build a chatbot from it) — we collect the phone number and email you submit, the URL you ask us to scrape, and the full conversation you have with the resulting chatbot. We also store a hashed version of your IP address (SHA-256 with a server-side salt; the raw IP is never written to disk) so the tools can't be abused.
• Cookies and analytics. See the Cookies section below.

We use the information we collect to:

• Respond to your inquiries and schedule conversations.
• Operate and improve DK Home Service and Automation Services for the customers who use them.
• Send transactional and operational emails — replies, scheduling confirmations, billing notices, security notices. We don't run a marketing nurture sequence; if we add one later, you'll have a clear opt-in.
• Run the interactive tools at /automation-services/tools/*. The phone number and email you submit to Speed-to-Lead are used once — to send the sample SMS and an optional confirmation email at the moment of submission. We don't resell them, we don't add them to a marketing list, and we don't hand them to our cold-outreach pipeline. Branded Chatbot conversations are logged so we can track what the tool costs us and review them if abuse comes up; we don't read your chats for any other reason. The hashed IP is used only to rate-limit the tools so one bad actor can't drain the budget.
• Understand which pages of digitalkadence.com are useful, in aggregate. We don't build per-visitor profiles.
• Comply with legal obligations and respond to lawful requests.

HTTPS across every public surface. Encrypted transport on every database connection. Access controls on our hosting and data infrastructure (Vercel, Supabase, Cloudflare). Where vendors offer encryption at rest, we use it. We minimize the number of people who can read customer data, and we log access where it matters.

No system is perfectly secure. If we ever experience a security incident affecting your data, we'll tell you promptly and honestly.

We rely on a small set of named processors to operate the site and products. Each carries its own privacy policy and processes data on our behalf for the purpose listed:

• Cal.com — scheduling and calendar booking.
• Vercel — hosting, edge delivery, build pipeline, lightweight analytics.
• Supabase — database and authentication for DK Home Service.
• Cloudflare — DNS, content delivery, optional bot protection.
• SMTP2GO — transactional email and SMS delivery (replies, confirmations, billing notices, and the sample SMS from the Speed-to-Lead tool).
• Anthropic — Claude API for the Branded Chatbot tool. The URL you ask us to scrape and the messages you exchange with the resulting chatbot are sent to Anthropic to generate responses. Anthropic handles that data as a service provider, not for their own purposes.

If we add or change a processor in a material way, this list gets updated.

digitalkadence.com uses cookies for two purposes: session continuity (so you stay logged in to product surfaces) and privacy-respecting analytics (aggregate page-view counts, no cross-site tracking).

You can disable cookies in your browser at any time; the public marketing site continues to work, though product surfaces that require sign-in will not.

You have the right to ask us what personal data we hold about you, ask us to correct or delete it, ask for a copy in a portable format, and ask us to stop processing it for non-essential purposes (such as analytics).

To make a request, email hello@digitalkadence.com. We'll reply within 30 days, usually much sooner. We don't require a particular form or template — a plain-language email is fine.

Contact form submissions are retained for two years from the date of submission, or longer if they led to an ongoing relationship. Product account data is retained for as long as the account is active and for a reasonable period after cancellation to handle billing, support, and reactivation requests.

When data is no longer needed for the purpose we collected it, we delete or anonymize it.

The interactive tools at /automation-services/tools/* have their own retention windows, because they handle different data than the rest of the site:

• Phone numbers and emails submitted to Speed-to-Lead. Kept for 90 days so we can troubleshoot delivery problems, then the phone and email are automatically erased, while keeping a record that a session happened. The rest of the session row (timestamp, status, attribution) survives indefinitely as aggregate analytics with no personal data attached.
• Branded Chatbot conversation content.Kept for 30 days, then deleted. We keep aggregate counts (how many sessions, how many messages, how much the tool costs us to run) indefinitely; we don't keep the messages themselves.
• Hashed IP and session metadata.Kept for 30 days, then deleted. The hash isn't reversible to a raw IP, but we don't keep it around longer than we need to for rate-limiting.
• Aggregate tool analytics. Session counts, completion status, attribution, and costs are kept indefinitely. None of this lets us identify an individual visitor.

We may update this policy from time to time as the products evolve. When we do, we'll update the "Last updated" date at the top of this page. For material changes affecting how we handle existing customer data, we'll notify active customers by email.

Questions, requests, or concerns about this policy or how we handle your data? Email hello@digitalkadence.com. A person reads every inbound; replies usually land within one business day.